Privacy Policy

1. Introduction

TwinTorch LLC ("TwinTorch," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at twintorch.org (the "Site"), use our services, or interact with us through any other means, including SMS messaging.

By accessing or using our Site and services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Site or services.

2. Information We Collect

Personal Information You Provide:

• Full name
• Email address
• Phone number
• Business name and details
• Messages and communications submitted through our contact form
• Any other information you voluntarily provide

Information Collected Automatically:

• IP address and approximate geographic location
• Browser type, device type, and operating system
• Pages visited, time spent on pages, and referring URLs
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve our services
• To respond to your inquiries and fulfill your requests
• To send you informational and promotional communications, including via SMS/text messaging
• To personalize your experience on our Site
• To analyze usage trends and improve our Site's functionality
• To comply with legal obligations and enforce our terms
• To protect against fraud, unauthorized access, and other security concerns

4. SMS/Text Messaging Policy

By providing your phone number and submitting our contact form, you expressly consent to receive SMS/text messages from TwinTorch LLC. These messages may include:

• Responses to your inquiries
• Appointment reminders and service updates
• Promotional offers and business tips
• Important account and service notifications

Message Frequency: Message frequency varies based on your interactions and our service offerings.

Message and Data Rates: Standard message and data rates may apply depending on your mobile carrier and plan.

Opt-Out: You may opt out of receiving SMS messages at any time by replying STOP to any message. After opting out, you will receive a one-time confirmation message. You will no longer receive SMS messages from us unless you re-subscribe.

Help: For assistance, reply HELP to any message, email us at [email protected] or [email protected], or call (904) 822-8686.

Consent Not Required for Purchase: Your consent to receive SMS messages is not a condition of purchasing any goods or services from TwinTorch LLC.

No Sharing: We do not sell, rent, or share your phone number or SMS opt-in data with third parties or affiliates for their own marketing purposes.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and understand user behavior. You can control cookie preferences through your browser settings. Disabling cookies may affect certain features of our Site.

6. Information Sharing and Disclosure

We may share your personal information in the following circumstances:

• Service Providers: With trusted third-party vendors who assist us in operating our business (e.g., CRM platforms, email services, analytics providers), subject to confidentiality agreements.
• Legal Requirements: When required by law, regulation, legal process, or governmental request.
• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets.
• Protection: To protect the rights, property, or safety of TwinTorch LLC, our users, or others.

We do not sell your personal information to third parties.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we will securely delete or anonymize it.

9. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to legal exceptions.
• Opt-Out: Opt out of marketing communications, including SMS messages (reply STOP) and email (use the unsubscribe link).

To exercise any of these rights, contact us at [email protected] or [email protected].

10. Third-Party Links

Our Site may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties. We encourage you to review the privacy policies of any third-party sites you visit.

11. Children's Privacy

Our Site and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete that information promptly.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

13. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us: